Deloitte’s 2026 Global Human Capital Trends report finds that while business leaders are increasingly looking to technology – particularly AI – to solve workforce and operational challenges, most organizations lack the cultural and structural foundations to deliver on those ambitions. The report identifies three key issues: employees struggling to keep pace with constant change, widespread AI adoption without sufficient accountability or trust frameworks, and outdated organizational structures that hinder agility. While 60% of executives are already using AI in decision-making, only 5% believe they manage it effectively, with many failing to consider its impact on employees. Leaders are seeking AI-driven solutions that embed real-time learning, improve decision-making transparency, and enable more flexible, skills-based ways of working. However, progress remains limited, with only a small minority of organizations successfully adapting their workforce, governance models, and operating structures to support these changes.
